FAQs - Royal La Moda

Shipping:

1. What Shipping Methods Are Available?

Royal La Moda uses reliable local courier services for shipping within Pakistan to ensure secure and timely delivery of your jewelry.

2. Do You Ship Internationally?

No, currently Royal La Moda only ships within Pakistan.

3. Can I order through the website only?

Currently, Royal La Moda offers ordering options through the website, with shipping available only within Pakistan. If you prefer an alternative way to place an order, feel free to let me know, and I can assist!

4. How Long Will It Take To Get My Package?

For orders within Pakistan, Royal La Moda typically delivers within 3 to 5 business days. Delivery times may vary slightly depending on your location. Tracking number will be provided via email after completing and dispatching the orders.

5. When I place an item in my cart, is the item reserved for me ?

To ensure the item is added to your cart, you must complete the order and make Payment.

Payment:

1. What Payment Methods Are Accepted?

Royal La Moda accepts payments through various methods, including bank transfers, cash on delivery (COD), and popular digital wallets within Pakistan.

2.Is Buying On-Line Safe?

Yes, buying from Royal La Moda online is safe! We prioritize secure payment methods, protect customer information, and use trusted courier services to ensure that your jewelry arrives safely. For any questions or support, our team is here to help every step of the way.

Order & Returns:

1. How do I place an Order?

To place an order with Royal La Moda:

1. Browse our website to find the jewelry pieces you love.

2. Add items to your cart.

3. Proceed to checkout and enter your delivery and payment details.

4. Confirm your order, and you'll receive a confirmation message with further details. For any assistance, our team is ready to help!

2. How Can I Cancel Or Change My Order?

To change or cancel your Royal La Moda order, please contact our customer support team as soon as possible. If the order hasn’t been processed for shipping, we’ll gladly assist with modifications or cancellations. Once shipped, changes or cancellations may no longer be possible.

3. Do I need an account to place an order?

No, you don’t need an account to place an order with Royal La Moda. You can checkout as a guest, but creating an account allows for faster future orders and easy tracking of your purchases.

4. How Do I Track My Order?

Once your order is shipped, you'll receive a tracking number via email or SMS. You can use this number to track your order through the courier's website or by contacting our customer support team for updates.

5. How Can I Return a Product?

To start a return, you can contact us at 0346 2751668 Please note that returns will need to be sent to the following address: Flat no.F- 101, Rufi Green City, Gulistan e Johar Block 18, Karachi, Pakistan. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at wecare@royallamoda.com